Online Client Relations Officer

Job Description:

Entergy is seeking a motivated and dynamic individual to join our team as an Online Client Relations Officer in San Jose, California. This entry-level position is ideal for candidates with at least 1 year of experience in a similar role. The successful candidate will be confident and driven, with excellent teamwork and problem-solving skills.

Responsibilities:1. Manage online client relationships through various communication channels such as email, chat, and social media.2. Address client inquiries and concerns in a timely and professional manner.3. Collaborate with other team members to ensure client satisfaction and retention.4. Provide feedback on client preferences and trends to improve services and offerings.5. Monitor client feedback and reviews to identify areas for improvement.6. Work closely with the marketing team to promote online client engagement and brand awareness.7. Maintain accurate records of client interactions and transactions.8. Stay up to date on industry trends and best practices in online client relations.

Requirements:1. Bachelor's degree in Business, Marketing, or related field.2. 1 year of experience in online client relations or customer service.3. Strong communication and interpersonal skills.4. Ability to work effectively in a fast-paced environment.5. Proficiency in Microsoft Office and CRM software.6. Knowledge of online marketing and social media platforms.

Benefits:- Parental leave- Life insurance- Profit sharing

Working Environment:At Entergy, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration and innovation to drive success in a fast-paced industry.

Deadline to Apply:May 31, 2024

Equal Opportunity Statement:Entergy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.