Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary: Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. Promotes and utilizes E-Commerce technologies.
Essential Functions: Serves as liaison between the CDS and partners within the organization.
Participates as a core member in new customer implementation process; Develop and Maintain customer relationship.
Supports and partners within assigned division and customer assignment; Perform effective route management
Codes perspective bids for National Accounts or CDS as needed
Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
Maintain current knowledge of product and system status within divisions and distribution centers to assist CDSs and customers.
Serves as information resource to CDS, National Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information
Mentor new call center representatives and attend ongoing training sessions.
Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service (used Chains)
Support CDSs with order guide management
Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed.
Source product based on customer needs with Stock, Non Stock and EPO items (added)
Creates Business Analytics reporting for customers and CDSs as requested.
Recalls (need verbiage if deemed applicable)
Performs other duties as assigned.
Knowledge / Skills / Abilities: Must have excellent written, verbal, organizational and communication skills.
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Highly motivated self starter with a focus on details and accuracy in a fast paced environment
Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
Must have good customer service and time management skills.
Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment
Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains)
Understand USDA dietary regulations and commodities
Ability to perform 10-key data entry
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words "Accommodation Request" in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.
