A LITTLE ABOUT US: Dungarvin is a national organization of privately owned companies that are dedicated to providing high quality, community-based supports to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families.
WE OFFER: Flex- Schedule 401(k) plan with 3% company match vested at 1 year. Hybrid work environment Company provided hardware FREE Long-term Life Insurance & FREE Long-term Disability Verizon Wireless and Dell employee discounts Generous PTO that increases with tenure Pet Insurance Medical, Dental, Vision (Domestic partners eligible for Dental) Supplemental Insurance, FSA and HSA Referral Bonus Program Job Description WHAT YOU WILL DO: The Network Technician will be responsible for providing timely support for network problems and issues. They will configure and support modems, firewalls, routers, and other network devices. This position ensures that Dungarvin networks operate correctly with minimal interruption.
Assist in maintaining Dungarvin's network infrastructure including LAN and WAN and Wi-Fi at all Dungarvin offices and program sites. Help manage internet and phone services and providers. Support the team with procuring, configuring, installing, and testing new network equipment including routers, switches, and Wi-Fi equipment. Assisting with inventory of network equipment. Monitor and report on network traffic and performance. Provide timely support for network problems and performance issues, working with third parties when necessary. Provide support for office cabling and network infrastructure projects. Work with carriers/vendors to configure internet and network connectivity for offices and program sites. Help manage cellular data devices and services. Qualifications MUST HAVES Good customer service skills. 2-year degree in a computer related field or 2 years of network experience. Ability to clearly communicate technical concepts to non-technical users. Strong analytical ability and troubleshooting experience. Proficient in time management (organizing and prioritizing). Ability to prioritize conflicting responsibilities and projects to meet deadlines. Self-starter, independent problem solver. Capable of handling multiple tasks/projects. Attention to detail. Flexible to change. Technical aptitude and capability to learn things quickly. Ability to work flexible hours. Knowledge of LAN/WAN technology. Knowledge of telecommunications systems. Preferred: 2-year degree in computer related field and 2 years of network experience. Experience in router and switch configuration and maintenance. Additional Information SKILLS AND ATTRIBUTES KEY FOR SUCCESS: Customer Service Responds to requests for service and assistance; Meets commitments. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Flexibility – Adapt to changes in a fast paced work environment. Change approach or method to best fit the situation. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines Organizational Suppor t - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity. Troubleshooting - Excellent troubleshooting and diagnostic methodology with the ability to seek out new methods. Excellent oral and written communication. All your information will be kept confidential according to EEO guidelines.
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