Overview
Responsible for overall and daily management of parts department operations and staff. Responsibilities Oversee the daily operations of the parts department. Assure adequate manpower and supplies are available to complete work assignments. Resolve issues regarding parts or manpower shortage. Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping. Ensure effective part warehouse processing, flow, and strategy. Develop and manage annual departmental budget. Monitor progress towards budgeted goals and implement cost controls or reductions as necessary. Monitor gross profit levels. Review and utilize P&L statements. Assess departmental performance regarding quality of service and customer satisfaction. Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution. Maintain a clean and safe work environment. Ensure proper safety training and standards are in place, and that safety policies and procedures are followed. Identify need for and implement process improvements. Develop marketing plans with sales and marketing departments to develop and increase parts department business. Contact customers to generate additional business. Plan and direct complete physical inventory annually. Establish work standards and evaluate parts department staff's performance. Identify, address, and implement employee development and training opportunities. Hire, counsel, and discharge parts department staff as necessary. Qualifications Ability to organize and direct oneself and effectively supervise others. Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Possessing the trait of being organized or following a systematic method of performing a task. Ability to convince a group of people to work toward a goal. Ability to utilize the available time to organize and complete work within given deadlines. Ability to communicate in writing clearly and concisely. Ability to find a solution for or to deal proactively with work-related problems. Ability to comprehend complex technical topics and specialized information. Ability to communicate effectively with others using the spoken word. Ability to take care of the customers' needs while following company procedures. Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Education/Experience: High School Diploma or General Education Degree (GED) required, and four to ten years related experience. Associates or Bachelor's Degree strongly preferred. Some college strongly preferred. Prior experience in a parts department required. Prior experience in a customer service department required. Strong technical product knowledge required. Prior managerial experience required. Prior sales experience (retail and wholesale) required. Computer Skills:
Proficient in Microsoft Office applications (Word, Excel, Outlook).
