REPORTS TO: Market Quality Specialist
JOB PURPOSE:
Responsible for Warranty claims analysis and actions associated to it
MAIN ACCOUNTABILITIES:
Maintain a safe working environment and high housekeeping standards.
Collaborate to meet the Pirelli North America objectives.
Support the vision for growth, in accordance with the company's management plan objectives and in compliance with Sector's directives and policies.
Perform daily audits on warranty claims and support addressing non-conformity with other departments to have 100% compliance.
Track claims for tires produced in North America and claimed in other regions. Collect details, communicate with the Industrial Team and support the action plan.
Support improvement actions that contribute to the reduction of the lead time on warranty claims.
Support on analysis, reports, and actions related to technical samples.
Manage purchase orders related to Market Quality activities.
Analyze Market trends and deploy to the interested departments within Pirelli North America and Head Quarter.
Implement benchmark analysis to understand the best practices in the Market and within the company (other regions) and support the implementation of actions for improvements.
Review and maintain Market Quality documentation.
Work in cooperation with the internal stakeholders at Legal, Sales, Marketing, Finance, Credit, Quality, and R&D to keep an efficient communication channel.
Support the team to exceed KPIs designated to Market Quality North America.
Support to Market Quality reporting and participation in meetings as needed.
Support root cause analysis and action implementation for product improvement.
Support implementation of new integrated systems that facilitate analysis and processes.
Support to Consumer Affairs on questions related to warranty claims.
Facilitate teamwork between the PTNA Quality Team and their global counterparts. Ensure effective and timely communication within the Quality Team, PTNA and their global counterparts.
Ensure full compliance with all corporate policies.
REQUIRED KNOWLEDGE/SKILLS AND EXPERIENCE:
Engineering or scientific degree desirable
Advanced Computer skills (Office package, SAP, Salesforce, programing platforms)
Statistical analysis skills
Communication skills, both written and verbal
Driven by results
Team player
PREFERRED KNOWLEDGE/SKILLS AND EXPERIENCE:
Knowledge on critical analysis / Problem solving and core tools, including G8D, 5 Whys, Ishikawa, PFMEA, Control Plan, APQP, MSA, SPC etc.
Awareness of US legal climate surrounding product liability and contract compliance.
Knowledge on governmental standards (INMETRO, CQC, ECE, DOT, NOM, GSO, TAIWAN)
Market analysis
Product design / manufacturing for car and light truck
ISO 9001, IATF 16949, and customer specific requirements
Be an auto enthusiast
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