The Distribution Operations Manager is responsible for leading the daily operations of multiple departments within a Delivery Distribution Center (DDC). This manager provides leadership and development to building supervisors. They ensure all performance, safety and quality policies and procedures are meeting Best Buy's high standards. This person actively leads and participates in long and short-term planning for the center. They are responsible for maintaining an efficient operation and processing improvements to ensure operational goals and P&L budgets are met. They have direct responsibility for creating and managing an environment of openness and trust for all employees. They create a collaborative environment by building relationships between various departments to meet business goals. Additionally, they assist in operating the facility in the building leader's absence. This role will report to the Distribution Center building leader.
Responsibilities: Provides tactical direction and leadership to a large operations staff including supervisors within a delivery distribution center (DDC).
Ensures all performance, safety and quality policies/procedures are met for various departments through effective performance management programs.
Supports in solving problems and seeking process and system improvements.
Utilizes people, tools, space and equipment effectively to meet required levels of service for internal and external customers.
Hires, develops, coaches and advises Best Buy leaders to support and lead employees by living and demonstrating Best Buy's values and leadership expectations.
Manages the performance of third party vendors, including transportation and/or home delivery to uphold accountability for internal and external customers.
Maintains effective and ongoing partnerships with customers both internally and externally by providing feedback and guidance in support of the overall customer service mission.
Identifies operational improvement opportunities. Partners with corporate supply chain teams to lead projects focused on improvement initiatives.
Basic Qualifications: 5+ years of demonstrated experience in leading teams and managing supervisors in the areas of business, military or related fields.
4+ years of logistics, operational, warehouse, inventory and customer service experience
Preferred Qualifications: Associate or Bachelor's degree
2+ years of Warehouse Management Systems experience
5+ years of Distribution experience
