Luxury Specialist operates as a brand ambassador that focuses on providing exceptional customer service and information on our vehicles with the objective of educating our clients on our products.REQUIREMENTS AND QUALIFICATIONS2 year sales experience in high-end industry (clothing, jewelry, auto, etc.)Must have a valid Driver License and be insurablePositive, enthusiastic, and passionate about the automotive industryAbility to troubleshoot vehicle technology featuresKnowledge of computers and relevant software applicationsKnowledge of customer service principles and practicesVerbal and written communication skillsProfessional personal presentationExcellent customer service skillsAttention to detailStrong sense of teamworkGreat attention to detail with strong organization and communication skillsAbility to work evening hours, weekends, and holidaysProficient with Microsoft Office and CRM desiredDUTIES AND RESPONSIBILITIESGreet and welcome all clients entering the storeExcite, engage and educate prospective clientsElegantly "hand over" the qualified client to the correct salespersonActively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual sales and KPI targetsAttend all required training classes and sales meetingsObtain the training necessary for factory qualifications and the product knowledge for each model. Must become factory-certified in 21 days of hireMake regular contacts by means outlined by management such as floor time, phone time, email, and personal visitsTake test drives with customers according to management's guidelines for personal safety. Adhere to the documented demo routePresent management of all offers made by customers to purchase vehiclesEnter all prospects/customers into the CRMArrange the appointment for customers and contact the customer before/after the appointmentMust maintain factory customer satisfaction requirementsMaintain showroom areas up to standard and communicate with Managers to order any needed itemsShowcase cars with all first-time clientsPrepare and stage vehicles in advance of any scheduled appointmentsInstruct and inform clients on vehicle featuresTroubleshoot vehicle technology featuresMaster all respective brand products: models, stats, price ranges, years, colors, and vehicle optionalityPerform additional responsibilities as assigned by ManagersBenefits:Health, dental, and vision coveragePaid time off and vacationEmployee vehicle purchase plansRetirement saving-401K planLife and disability benefits plansPaid training, growth opportunitiesDiscounts on products and servicesLong term job securityCompensation: $25.00/hr.We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
