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The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.
WHAT YOU WILL BE DOING:
Processing lock requests such as manual locks, re-locks, and rate changes
Completing lock related Change of Circumstance requests
Monitoring inbound Lock Desk work queues to maintain SLA on all received requests
Handling inbound phone calls from internal and external clients
WHAT WE NEED FROM YOU:
6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc.
Successful track record with Client Service
Comfortable with numbers and math
Comfortable in a high production role
Strong ability to remain calm and positive in stressful situations
Resourceful when problem-solving and able to think outside of the box while following the process in place
Ability to multi-task, prioritize, and quickly solve any problems that arise
Know when to escalate an issue and to the appropriate team; strong skills in judgment calls
Ability to simplify and include all details to provide appropriate feedback
Proficient with the entire Microsoft Suite
Open to learning, willing to be coached, and able to be adapt quickly in an ever-changing industry
You thrive in a team environment. Were one team working towards one common goal
You have a strong ability to take ownership when necessary
We call this Thumb Pointing
Driven with a strong work ethic who thrives on getting better every single day
High School Diploma
Onsite attendance is required
THE PLACE & THE PERKS:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salon?
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor caf with Wi-Fi
DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
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