Job Description:
We are looking for a confident and hardworking Live Chat Assistant to join our team at Ripple in San Antonio, Texas. As a part-time Associate Level Live Chat Assistant, you will be responsible for providing excellent customer service through live chat support. You should have at least 3 years of relevant experience in a similar role.
Responsibilities:1. Engage with customers in real time through live chat to provide assistance and resolve any issues.2. Maintain a high level of professionalism and customer service at all times.3. Understand and effectively communicate company policies and procedures to customers.4. Collaborate with other team members to escalate and resolve complex customer inquiries.5. Keep accurate records of customer interactions and transactions.6. Stay up to date on product knowledge and industry trends.7. Assist in developing strategies to improve customer satisfaction and retention.8. Adhere to company guidelines and standards for quality service delivery.
Requirements:1. 3 years of experience in a customer service or live chat support role.2. Confident and hardworking attitude.3. Excellent presentation and project management skills.4. Ability to work independently and as part of a team.5. Strong communication and problem-solving skills.6. Proficiency in using live chat software and other relevant tools.7. High school diploma or equivalent required.
Benefits:1. Company transportation provided.2. Free food available during work hours.3. Company equipment provided for work use.
Working Environment:At Ripple, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace where everyone can thrive and grow.
Deadline to Apply:Please submit your application by May 22, 2024.
Equal Opportunity Statement:Ripple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome and encourage diversity in our workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
