at JPMorgan Chase in Newark, Delaware, United States
If you deliver premier client service, strong attention to detail and want to create a personalized experience for J.P. Morgan's Private Bank Clients, you have found the right team!
The Personal Services Team delivers a first-in-class experience for the Private Bank's Latin American client base, working as a team to provide personalized concierge services including booking travel, hotels, restaurants, and events.
A successful candidate will be motivated, customer focused and happy to work in a fast-paced environment. They will have excellent written and oral communication skills and the confidence to use our internal tools and booking platforms.
Job responsibilities + Serve as the main point of contact for clients and vendors when providing concierge services, including booking travel, hotels, restaurants, and events
+ Handle all aspects of the booking process, including documentation in our internal tool and adhering to our eligibility guidelines, contracts, and procedures
+ Maintain and provide accurate reporting, utilizing qualitative and quantitative tools to analyze, synthesize, and interpret large amounts of data
+ Diligently escalate client eligibility requests and issues to the International Private Bank Client Experience Lead and log client complaints when required
+ Partner and communicate with our Client Advisors to provide excellent customer service and fulfil client booking requests
+ Assist in creating a monthly newsletter circulated to clients highlighting exciting upcoming events in major cities
Required qualifications, capabilities, and skills + 2+ years of professional experience in a customer service role
+ Excellent written and oral communication skills
+ Proactive learner who possesses a solid work ethic with the ability to prioritise tasks, executing quickly and accurately
+ Exceptional interpersonal and customer service skills, with an enthusiasm for providing the best possible client experience. This will involve interacting with clients over email and phone to discuss their travel plans and action their booking requests, including any changes to existing bookings
+ Attention to detail and strong organizational skills
+ Able to pull reports, analyze and synthesize large amounts of data using internal tools and Excel
+ Spanish and/or Portuguese language proficiency required
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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