It Specialist System Administration

Full job description Duties In order to qualify for this position, resumes must provide sufficient experience, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.


The duties of an IT Specialist (System Administration) include but are not limited to:
Provides Tier II and III level help desk hardware and software support for Fleet and Family Readiness FFR devices to include Point of Sale (POS), commercial patron and business devices for the enterprise. Collaborates and liaisons with program managers and attends conference calls as required. Provides TIER II and III computer hardware and operating software, Windows and MAC, customer support to business and patron users. Develops and maintain a cyber-secure image and provision computer hardware to support business and patron users. Diagnoses and resolves computer hardware and software problems in response to customer reported incidents. Assists with needs analyses to define opportunities for new or improved support process solutions. Performs help desk ticket assessment, analysis for solution, implementation of corrective action to resolve discrepancy and documentation. Researches, evaluates, and provides feedback on problematic trends and patterns to support requirements. Performs configuration/troubleshooting, and maintaining of customer hardware and software. Develops and deploys computer hardware and software firmware and patches on an enterprise system to meet cyber security requirements. Participates in the planning and delivery of a full range of customer support services to the organization. Presents informal training to staff and customers in using hardware and software systems. Reports, responds to, and resolves customer requests. Performs and ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Provides tiered support in a manner that minimizes interruptions in customers' ability to carry out business activities. Provides expert and proactive technical advice, guidance, and recommendations to management and other technical specialists on IT issues. Coordinates the technical support of deployed applications and hardware. Creates solutions guide to typical and recurring helpdesk tickets and post for general use. Analyzes customer/user/process owner change requests and/or makes suitable alternative recommendations to support mission requirements. Consults with customers to identify and specify requirements.- Provides cross training to colleagues as required or appropriate. Serves as Contracting Officer Representative (COR) or Assistant Contracting Officer Representative (ACOR) or Technical Advisor (TA) as required. Requirements Conditions of Employment Must pass all applicable records and background check. Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses at least one of the following: A Bachelor's Degree from an accredited College or University in the one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering A degree that provided a minimum of 24 semester hours in one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering. At least 3 years of professional IT experience with an emphasis in computer hardware and operating system software, implementation or sustainment. A qualified candidate also possesses the following: Knowledge of and skill in applying Tiered Customer Support in helpdesk systems to assign, monitor and complete helpdesk tickets. Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of industry-standard and organizationally accepted business and systems analysis principles and methods in IT customer support. Knowledge of life cycle management concepts and skill in applying their application to the organization's current and future systems. Knowledge of and skill in supporting business, patron and non-official devices and systems to achieve end user device functioning at optimal level to meet mission requirements. Knowledge of and skill in creating a secure image and imaging and provisioning computers and systems to achieve end user device functioning at an optimal secure level to meet mission requirements. Knowledge of and skill in understanding organizational business processes and operations. Knowledge of and skill in translating customer requirements into workable and cyber secure compliant solutions. Skill in collaborating with customers and staff to identify and solve problems. Skill in querying databases and other data sources, cleansing and normalizing data, preparing analysis and presenting data in an effective format using available technology tools. Skill in team building. Ability to make helpdesk processes and operations recommendations for improvements. Ability to communicate effectively both orally and in writing. Education A Bachelor's Degree from an accredited College or University in the one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering


OR


A degree that provided a minimum of 24 semester hours in one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering.


Additional information Salary is dependent on experience and/or education.


Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.


This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.


Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required at the time of application: Resume Transcripts: If claiming education as a substitute for specialized experience. If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.


The complete application package must be submitted by 11:59 PM (EST) on 05/19/2024 to receive consideration.


To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.


To preview the Application Questionnaire, please click the following link:


It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the


To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit:


DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to to ensure proper consideration is given.
Agency contact information CNIC NAF HRO Email Address CNIC HQ
5720 Integrity Drive, Bldg. 457
Millington, TN 38055
US
Next steps Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.


If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents The following documents are required at the time of application: Resume Transcripts: If claiming education as a substitute for specialized experience. If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.