Join our Team Acutronic is looking for an IT Specialist to join our team in Austin, TX. In this role, you will be responsible for assisting our IT staff as needed to ensure stable and reliable operation of the IT environment in our young but fast-growing Aerospace Components Division. This includes installing, configuring, maintaining, supporting, and optimizing all endpoints, servers, and network hardware/software infrastructure. Our ideal candidate will have at least five years of professional experience in an equivalent role and working knowledge in Helpdesk methodologies and troubleshooting techniques. IT Specialist Your Roles/Responsibilities: Monitor and respond to new support requests ("tickets") in a timely manner with action taken based on priority Proactively communicate with users to determine support needs, and apply analysis and troubleshooting techniques to resolve concerns in a timely manner Maintain our Government Microsoft 365 environment Install and update software and hardware as needed to ensure stable operation of the IT infrastructure Build and maintain user endpoints (laptops/desktops) when received from vendors as well as for future modifications/expansion Configure user accounts on new devices and ensure each user can successfully login and access all needed software applications Assist users with smartphone apps directly related to Acutronic software and systems for both Android and Apple devices Closely collaborate with other domestic IT staff to ensure stable and reliable operation of the shared IT infrastructure and alignment of the strategic direction Generally understand (or learn) ITAR, FedRAMP, and CMMC security requirements to mitigate both site and end-user risk and ensure security of all systems, endpoints, and data. Configure, maintain, and monitor computer networks and systems, including hardware, system software, and applications to ensure smooth and secure network operation Stay current on security risks and ensure security of all systems, endpoints, and data. Take part in implementing security improvements and system upgrades Your Profile/Qualifications/Skills: At least five years of professional experience in an equivalent role Microsoft and/or CompTIA certifications are preferred Microsoft Intune experience is nice to have Knowledge of applications such as data backup, malware protection, VPN, firewalls is preferred Knowledge of Windows Server and Microsoft Hypervisor is preferred Expert knowledge in Helpdesk methodologies and troubleshooting techniques are preferred Experience in a Public Safety, defense, or aerospace environment is preferred Must be flexible and willing and able to work outside normal business hours as necessary (very limited need) About Acutronic: The Acutronic Group has a proud history of building technologies and teams that are crucial to the aerospace, defense, and transportation industries.
Acutronic's Simulation & Test Division is the global market leader in high-performance motion simulation and test equipment. Our rate tables and advanced centrifuges are used to test or calibrate inertial sensors, navigation systems, and stabilized electro-optics. Hardware-In-the-Loop motion simulators replicate the flight motion profiles and engagement scenarios of missiles. Geotechnical centrifuges and their related accessories are designed to study the behavior of structures, soil mechanics, and earthquakes. Our vibration test systems (shaker tables) allow users to carry out environmental tests to ensure the robustness or quality of manufactured products. The Division also develops and refurbishes stabilized or gimbaled-platforms utilized in applications such as tracking mounts, gun turrets, and directed-energy systems.
Acutronic's Aerospace Components Divison manufactures specialty components for use on uncrewed aerial vehicles, land defense applications, and missile systems. These products are used on next-generation aerospace programs and include a range of electric power systems, servo-actuators, micro-turbines, and Hybrid-Electric-Propulsion-Systems. We offer standard products and excel at designing highly customized solutions for demanding mission requirements.
The Acutronic Group employs approximately 300 employees across sites in Austin, Texas; Baltimore, Maryland; Pittsburgh, Pennsylvania; Switzerland; Germany; France; and India. Acutronic Actuation Inc. 1100 East Howard Lane, Austin, TX 78753
acutronic.com Acutronic is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. If you have a disability or special need that requires accommodation, please contact us at or phone . Powered by JazzHR
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