Responsibilities Customer Technical Support will provide support for all computer networks and systems with an emphasis on customer services and call/ticket resolution at differing classification levels including controlled unclassified information, Secret, and Top Secret.
• Performs Incident, Problem, and Access Management tasks as well as Request Fulfillment.
• Perform escalated troubleshooting, diagnosis, and resolution of outages and other problems utilizing existing documentation, knowledge base articles, or guidance from Subject Matter Experts (SME).
• Document and track all IT related issues/requests.
• Provide troubleshooting analysis and mitigation plans to ensure issues are resolved.
• Provide Accounts Management, Air Force Standard Desktop Configuration loads, and general network troubleshooting for NIPRNet, and SIPRNet.
• Perform the installation and maintenance of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives.
Qualifications Qualifications:
• Active TS required with SCI eligibility.
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD (additional experience accepted in lieu of degree)
• Experience working on or managing a service desk.
• Education, training, or professional experience working with various Information Technology Platforms with increasing levels of responsibility.
• Certification required: DoD 8570 Security+ Certification (minimum)
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
