Job summary
HR Knowledge Management (ServiceNow) SpecialistLocation: Hybrid remote in Davidson, NCCreate innovative climate solutions for buildings, homes, and transportation
Job seniority: mid-to-senior level
Responsibilities
• Responsible for the global content and knowledgebase strategy of the new HR platform (ServiceNow) for global team members, around 50+ countries• Proactively collaborates with Communications, global COE Leaders, HR Business Partners, Technology, and other internal and external stakeholders to ensure content delivery excellence (including legal, regional global points of contact, etc.)• Design and maintain knowledge bases, knowledge blocks, meta tagging standards, enhanced findability and ensure adherence to all standards, protocols and governance• Manage the governance process and steering committee, including the population of authorized authors, approvers, reviewers, etc.• Lead the content migration efforts from multiple existing systems to the new knowledgebase• Plans and executes the curation and transformation of global and country specific knowledge content• Support the enablement of ongoing business process needs and HR strategy through content guidelines, framework and governance• Analyze usage data to identify gaps, create supporting content and provide recommendations to increase to increase visibility and drive traffic• Ensures the translation of content in alignment with the company's language strategy• Defines and manages knowledge content governance including roles and responsibilities, content creation, review, publication, translation efforts and retirement
Requirements
• Bachelor's degree in Human Resources, Business Management, related field, or equivalent work experience• 5+ years of experience in content curation, authoring and management• Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles• Experienced leading in a global multi-language environment, proven ability to interpret multiple concepts into globally and regional applicable information• Experienced leading HR digital content management within ServiceNow preferred• Advanced communications and writing skills with the ability to translate complex information into employee centric content• Proficient with content management technology• Global mindset with cross-cultural awareness and sensitivity, ability to interpret multiple concepts into globally and regional applicable information• Excellence organizational and planning skills• Customer focused with the ability to effectively built trust and confidence
