Hr Call Center Specialist

HR Call Center Specialist Location South Carolina : Electrosoft Services, Inc. is a privately held, Information Technology (IT) professional services company with a special focus on cybersecurity. We have been serving Federal government since 2001. We are an 8(a) and EDWOSB firm with ISO 9001 and CMMI Level 3 certifications. HR Call Center Specialist Job Duties and Responsibilities: Handle emails through the workflow process with a tight timeline Scan documents Handle members questions in a timely manner Use workflow software, Knowledge base software and case management software to conduct business for Tier 1 services. Contractors will additionally be trained on the utilization of GEMS (a Department of State PeopleSoft product) Qualifications and Skills: Training on other IT tools will be provided as needed, but contractors will be expected to already have a strong competency on MS Outlook, Word and Excel Work experience in the Federal human resources field Knowledge of the various laws, regulations, polices, and processes that affect the delivery of human resources operations, particularly in a highly technological environment. Candidates shall possess experience in the human resources management field and be proficient in various contact center workflow software and computer tools Required Education & Certifications: BA/BS Degree - Preferred
Clearance: Secret
Individuals seeking employment at Electrosoft Services are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.