Job Number ********
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management JOB SUMMARY
The Marriott Mobile Product team leads design, development, and innovation on the highly-rated Bonvoy iOS and Android apps used by millions of Marriott customers booking business and leisure stays across 7,000+ hotels and 30 brands. We are seeking an experienced mobile product manager to lead data-driven personalization and dynamic content and platform capabilities. Reporting to the Director of Mobile Product, the Senior Product Manager will play a key role in maturing Marriott's mobile loyalty experience in support of advancing the Company's goal of becoming the world's favorite travel company.
In support of Marriott's overall mobile growth strategy, this role will partner with key product, design and engineering leaders across the organization to define and own the roadmap in the mobile app. Every new and current Bonvoy customer, across all loyalty tiers and types of travel, will benefit from continuous improvement in the app's capabilities and new experiences to drive greater loyalty as part of the overall Marriott Bonvoy program. This role will develop and execute a data and user-driven strategy for providing our customers the ideal enrollment, login, security and data driver experience throughout the iOS app. Additionally, the SPM will lead a cross-functional agile product team to activate against each aspect of that roadmap and strategy.
The person in this role will be comfortable leading and managing communication across the broader organization for all aspects of the mobile roadmap that pertain to loyalty capabilities and experiences. An ideal candidate will be a true data-driven digital product manager who relentlessly pushes to understand customer needs, balance user value with business value, and continually partner and prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.
A successful candidate will bring a proven track record in mobile product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct to consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing mobile experiences that consumers love. CANDIDATE PROFILE Required:
• 7+ years of Digital Product Management experience; must have direct experience and fluency with the broader Consumer Mobile / Digital landscape and mobile platforms
• 4+ years of experience leading cross-functional agile teams; portion of that experience leading or managing Mobile products across Android and/or iOS
• 3+ years of experience setting up, using and maintaining Jira dashboards
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting; self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Undergraduate degree or equivalent experience/certification Preferred :
• 2+ years of experience security, privacy and compliance initiatives on Mobile Apps
• Product experience leading or managing agile teams within large organizations
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Ability to understand and navigate complex technical discussions, architectures and solutions
• Experience leading an agile team in a scaled agile development environment, SAFe and variants
• Familiarity with analytics platforms; familiar with Adobe Analytics and mobile analytics to support data-driven product and feature measurement, performance, and iteration
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
