Hotel Front Desk Clerk

Hotel Front Desk Clerk - Best Western Center PointeDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! This position will be a combination of audit shifts(2) and other front desk shifts(3).Responsibilities:Field customer complaints when necessaryWork with the housekeeping staff to ensure rooms are ready for new guestsBookkeeping: keep accurate records of all hotel guest account informationAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationQualifications:Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsComfortable taking telephone calls and mitigating stressful situationsHigh school diploma, GED, or equivalent1+ year of hotel industry experience or related job preferredAbout Company:Myer Hospitality is a local family-owned business with over 50 years of experience in hospitality.Our current and future team members strive to uphold five core values: Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family.Along with our Christian values, the core values focus us toward 'Passionately Serving with Excellence" while "Delivering Award Winning Hospitality."We have a variety of tourism-related businesses in the Branson area. These include hotels, ticketing, media, and an attraction.