Host Hostess Location Shelbyville, IN : POSITION SUMMARY The Host/Hostess position will be engaged in the support of the F&B Supervisors and Manager in the service of guest in a restaurant environment by the greeting and seating of guests as they enter the restaurant, including server station rotation, managing wait times, clearing of tables, as well as other duties as assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Horseshoe Indianapolis Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: ? Greet guests, seat guests, rotate guests through server stations, manage wait times, side work, etc. ? Assist with Table Reset as needed per specifications established by management and service of guests appropriate to theme and experience of the restaurant. ? Responsible, legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, notification of supervisor of potential issues, etc. ? Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment ? Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption. ? Display knowledge of all emergency procedures. ? Communicate on a consistent basis with supervisor keeping them abreast of all department activities. ? Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. ? Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner. Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff. development of menus, SOP's for safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, sautéing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned.
QUALIFICATIONS High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Host/Hostess or similar position is preferred. The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. Requires familiarity with seating charts, dining room seating plans, knowledge or experience with digital seating systems is preferred. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Horseshoe Indianapolis, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License, as well as an IGC (Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs.
REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Positions requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp).
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. Horseshoe Indianapolis is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.
ACCESS TO GAMING FLOOR Access to general gaming floor
