Crumbl is a national franchise of +1000 outlets, serving warm and cold desserts that are hand made from scratch daily and served daily for take out by 1000s of loyal customers, businesses and events.
General Manager - Crumbl Cookies Are you a highly skilled head chef or motivated individual looking for an opportunity in culinary management or experience in the food and beverage industry? Do you have a passion for creating delicious treats and providing exceptional customer service? If your answer is yes, then we have the perfect job for you!
Crumbl Cookies, the nation's fastest-growing cookie company, is seeking a talented General Manager to join our team. We operate Mon-Sat, closed every Sunday. At Crumbl, we believe that desserts should be an unforgettable experience. With our rotating flavors, open-concept kitchens, and famous pink box, we have revolutionized the way people enjoy treats. Join us today and be a part of our delicious journey!
Overview Crumbl Cookies is a renowned cookie and dessert company known for its innovative flavors and unique customer experience. As a General Manager, you will be responsible for overseeing 1 of 6 quick service bakery outlets in all aspects of stocking, staffing, planning, operations, production, financial performance and customer service. Your role will involve managing a team of 25-40 dedicated dessert enthusiasts, ensuring exceptional customer service, Crumbl brand standards, and maintaining the highest standards of quality and cleanliness.
Ideal candidates will be able to demonstrate skills or prior 1-3 years of experience as an executive or head chief; general manager of a quick service restaurant; or retail bakery or other made from scratch production settings.
Why Should You Apply? Have every Sunday off Enjoy a delicious cookie every day as part of your job perks Find satisfaction using your hands to make products Achievable performance based bonuses Decision making space and leadership autonomy Enjoy a fast-paced and dynamic kitchen Build and train your own team Key leadership role in our 6 outlet franchise portfolio Dynamic schedule of morning, mids, and nights New menu every week to expand culinary skills Continuous professional development in valuable skills e.g. team management, customer service, franchising, business management, and food preparation. Receive competitive pay and a comprehensive benefits package, including paid time off, health insurance, dental insurance, vision insurance, life insurance, and more Take advantage of paid training and mileage reimbursement Be part of a rapidly growing company, national brand, with opportunities for career advancement. Work with proactive and engaged franchise operators and owners to assure problem resolutions and outlet performance. Responsibilities Manage day-to-day stocking, staffing, operations and sales which meet franchise standards and production quotas. Ensure smooth running quick service front of house with beyond exceptional customer experiences while serving professional quality desserts and that meets measured customer satisfaction metrics. Hire, recruit, develop, train, terminate and supervise your crew according to local laws and company practices. Maintain serve safe (Ohio's manager level 2) certification and high standards of cleanliness and food safety Manage inventory, COGS, and order/pick-up supplies as needed from store, 3rd party and Crumbl warehouse. Create weekly employee schedules, meet labor costs, and manage payroll Implement good company practices to develop store cultures and discipline. Execute marketing strategies to drive sales and increase brand awareness, grow business sales. Crumbl bakeries operate from 8am to 10pm Monday - Thursday and 8am to 12am Friday & Saturday (Closed Sunday).
General Managers work varying shifts throughout the week to develop the team and improve operations.
Most General Managers work about 50 hours a week in store, with some hours at home, but depending on demand, holidays, and seasonality.
Qualifications (+1 year experience in the following required) Independent manager role, preferably in the food and beverage industry Recurring hiring, interviewing and selecting strong crew Culinary training or equivalent experience in a scratch made production setting Scheduling +30 crew weekly and labor cost management Weekly menu planning, inventory and ordering Excellent leadership and communication skills Open availability - 45-60hrs per week seasonally (busy summers, slow winters, all Sundays off) Understanding of good HR practices, breaks, termination and unemployment law Serve Safe Certified / Ohio Manager Level II Strong organizational and problem-solving abilities Basic computer; spread sheets; email; and phone app skills Ability to work in a fast-paced environment and handle multiple tasks High school degree or equivalent Trust worthy and reliability Able to lift 50lbs repeatedly through out shift Familiarity with apps such as WhenIwork; Workstream; Gmail; Sysco; Slack or equivalent a plus. Compensation - DOE Base salary Performance Based Bonus Target Metrics Bonus Technology & Device Reimbursement Paid certifications & trainings available Bring your device reimbursement Accrued paid vacation time Medical, Vision, Dental Every Sunday off and 2nd day off Tuesday, Wednesday, or Thursday. Closed early on eve and day of Christmas, Thanksgiving, and early on 4th of July. Location: West Chester 7614 Voice of America Centre Dr, West Chester Township, OH 45069, USA
If you are a dynamic and enthusiastic individual with a passion for baking, team building, and customer satisfaction, we want to hear from you! Apply now to join the Crumbl team and be a part of our exciting journey.
What makes Crumbl so special?
We're the nation's fastest-growing cookie company for a reason. Our rotating flavors, open-concept kitchens, and famous pink box make cookie-eating an experience you won't forget. Each week has new amazing flavors in store to try for yourself. Join us today!
