Geek Squad Agent (Retail Store)

Job summary
Geek Squad Agent is the first point of contact for customers seeking technology support and solutions.Training and resources provided to ask the right questions, listen carefully, and partner with other agents.Creating a supportive, positive environment for customers facing tech challenges.
Job seniority: entry level
Responsibilities
• Provide positive, timely service to customers during the check-in and checkout process.• Understand technology issues by asking questions, listening, taking detailed notes, and providing accurate time estimates.• Help set up and repair technology devices for customers.• Monitor service queues and provide accurate status updates to customers.• Communicate and partner with fellow agents.
Requirements
• Experience using and learning about consumer electronics.• Ability to work successfully as part of a team.• Ability to prioritize and multi-task in a fast-paced environment.• Ability to work a flexible schedule, including holidays, nights, and weekends.
Benefits
• Competitive pay.• Generous employee discount.• Financial savings and retirement resources.• Support for physical and mental well-being.