Chipton-Ross is seeking 4 Future of Flight Tour Guides for a contract opportunity in Mukilteo, WA.
*This position is 100% ONSITE.
RESPONSIBILITIES:
Visitor Relations Tour Guides serve as brand ambassadors, and are responsible for learning and presenting detailed client content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Company Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about client products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities. Work statement is a non-managerial role, non-leadership role.
POSITION RESPONSIBILITIES:
o Punctual attendance and compliance with daily team rotation and break schedules
o Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
o Professional written and verbal communication skills, information retention skills
o Engages customers proactively. Creates a positive impression of The Client Company, reflecting Client values in all activities and in all contact with the public.
o Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
o Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
o Facilitates interactive experiences with general public, groups and event guests as requested.
o Proactively addresses and/or reports safety issues or concerns.
o Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
o Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
o Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Client and Client Brand Experience policies and procedures.
o Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
o Proficient with ticketing system and functions, and other locations as trained and assigned.
HARD REQUIREMENTS:
If hired, successful completion of training is a contingency for this assignment.
REQUIRED SKILLS/QUALIFICATIONS:
o Typically, 4 or more years' related work experience in a role which required strong customer service and communication skills
o Typically, 1 or more years' experience with a role that requires presenting, training, teaching, or acting in a client facing environment
o Regular and predictable attendance is required.
o Public speaking
o Leading Tours
o Presenting
DESIRED SKILLS/QUALIFICATIONS:
o Six months experience giving public tours and/or public speaking while representing a brand
o Six months experience with technology related to events, exhibits, or POS
o Proficient with Microsoft office tools
o Any experience with Client and/or Client Future of Flight.
o Experience working in a team environment
o Proven reliability, punctuality and regular attendance
o Ability to retain information quickly
WORK ENVIRONMENT:
o Frequent walking on various surfaces and standing
o Occasional stair climbing/descent
o Occasional to frequent sitting
o Occasional grasping/handling and keyboarding/mouse use
o Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
o Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
EDUCATION:
Accredited education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).
FULL TIME/FIRST SHIFT
WORK HOURS: Hours are subject to change based on business needs (between 7:00 AM and 7:00 PM - 8 hour shifts).
