Full Time Front Desk Agent Midnight Shift

Job summary
Full Time Front Desk Agent Midnight ShiftLocation Southfield, MILooking for fast-paced, guest experience-focused individuals
Job seniority: entry level
Responsibilities
• Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register Guests collecting necessary information• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates, and amenities• Respond to guest issues in a timely manner with a great attitude• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and ready to receive our new Guest• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services, when appropriate
Requirements
• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role• Experience with hotel reservations software, like Choice Advantage• Understanding of how travel planning websites operate, like Booking and TripAdvisor• A very friendly attitude toward your coworkers and of course your Guests• Excellent communication and organizational skills• A BIG SMILE!• High school or equivalent (Preferred)• Hotel Experience: 2 years (Preferred)• Front Desk: 2 years (Preferred)
Key Skills Needed
• Hotel Front Desk Agent• Receptionist• Experience with hotel reservations software• Knowledge of travel planning websites• Excellent communication and organizational skills
Benefits
• Dental insurance• Employee discount• Health insurance• Paid time off• Vision insurance