Job summary
Full-time supervisor position available immediately for our Medical Clinic located in White Center.Ideal candidates will have proven excellent customer services skills, demonstrate an enthusiastic and professional demeanor, and excel at multi-tasking.The main function is to supervise the receptionists, coordinate patient schedules, participate in the training process of new employees, and be knowledgeable in procedures used.
Job seniority: associate level
Responsibilities
• Supervises front desk, switchboard, and medical records and managed care staff.• Maintains high degree of confidentiality and professionalism.• Oversee access, customer service; check in procedures, patient confidentiality, registration, and patient financial screening procedures.• Ensures that all policies and procedures are being followed and are efficiently implemented.• Works closely with the Nursing and Lab departments to ensure the delivery of efficient and effective customer service to staff and clients.• Will be responsible for delegating tasks that will ensure necessary completion of daily assignments.• Assists in the preparation and implementation of departmental policies and procedures.• Works closely with clinic management on problems and issues related to patient flow and operations.• Responds to patient complaints and concerns in coordination with clinic management when necessary.• Will offer leadership to prioritize and organize the departments in the most efficient manner.• Assists with compiling data and preparing reports relative to various phases of health center activities.• Assists with implementing and conducting audits relative to quality improvement activities.• Develops and maintains collaborative working relationships with Sea Mar employees and the community.• Demonstrates knowledge and skills necessary to provide services appropriate to the age of patients served and identifies age-specific needs.
Requirements
• High School diploma or GED equivalent.• Must have completed basic courses in office management and be knowledgeable of the duties and responsibilities of the front desk staff.• Must have at least 2 years experience as a front office receptionist.• Strong organization and communication skills a must.• Team building and leadership capabilities, along with ability to work under pressure within a fast paced environment required.• Bilingual, English/Spanish preferred but not required.
Key Skills Needed
• Excellent customer service skills• Organizational skills• Communication skills• Leadership capabilities• Ability to work under pressure• Bilingual in English/Spanish (preferred)
Benefits
• Medical• Dental• Vision• Prescription coverage• Life Insurance• Long Term Disability• EAP (Employee Assistance Program)• Paid-time-off starting at 24 days per year + 10 paid Holidays.• 401(k)/Retirement options• Exciting opportunity to work in a culturally diverse environment.
