Front Office Supervisor - Muckleshoot Casino Resort Location Auburn, WA : WE'RE DOUBLING DOWN ON YOUR FUTURE Competitive salary starting at $25.51/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B). Variety of additional voluntary benefits and retirement plans. GET TO KNOW THE ROLE The Front Office Supervisor will directly supervise front office agents and ensures the proper completion of all front office duties. Working with the manager directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
WHAT YOU'LL DO Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Greet and welcome guests upon arrival, creating a warm and inviting atmosphere. Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information. Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures. Address and resolve guest inquiries, concerns, and complaints promptly and professionally. Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences. Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty. Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly. Collaborate with other departments to find solutions that enhance guest satisfaction and streamline operations. Assist in managing room availability to optimize revenue and occupancy. Handle guest payments, process invoices, and manage the cash drawer accurately. Prepare daily financial reports and reconcile discrepancies as needed. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform other duties as assigned. WHAT YOU'LL BRING Proven experience in front desk operations or guest services, with 1 (one) year in a supervisory role is a plus!2 (Two) years of luxury hospitality experience. A bachelor's degree in lieu of experience may be considered. Tribal gaming experience a plus. HOW YOU'LL BE SUCCESSFUL Knowledge of resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro etc. Knowledge of local attractions and amenities to assist guests effectively. Knowledge of practices and procedures of the hospitality industry. Skilled in Microsoft Office and other related applications. Ability to solve client issues in a friendly and timely fashion. Ability to work shifts, including weekends and holidays. Ability to anticipate guest needs as well as team needs. Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently. Ability to multitask and remain positive and focused in a fast-paced environment. WHAT TO EXPECT Availability - Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation. Physical - Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance. Environment - Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor. Genuine & Pride : As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together. Guest-Centered Hospitality : Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life - it is what we take pride in. Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.
