Front Desk Agent

At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment! Job Summary The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms. Responsible for providing friendly, courteous, efficient service, and creating a memorable experience.
Essential Duties and Responsibilities include: Maintain confidentiality of guest and hotel information. Interact with guests, ensuring prompt, accurate, and courteous service. Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc. Adhere to proper cash handling and credit procedures. Settle guest accounts according to Accounting standards. Must be able to cross-train in other Front Office related areas. Competencies include: Displays high level of professional integrity and ethical conduct. Maintain calmness and composure under high levels of pressure. Adapt to frequent change, fast paced environment, delays, or unexpected events. Pays close attention to details. Ability to multitask and uses time efficiently and effectively. Demonstrates strong organizational and communication skills. Essential Skills, Experience, and Education include: High school diploma or GED; or 1-2 years of experience; or equivalent combination of education and experience. Luxury hotel and/or luxury residence experience preferred. High volume/ fast-paced environment experience preferred. Proficient in English- verbal and written. Opera PMS experience is a plus. Physical Requirements include: Long periods of stationary standing. The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds Salary Range: $22.00/hr - $24.00/hr