Freight Forwarding Supervisor Location Erlanger, KY : Description: This is an exempt position responsible for the overall freight forwarding operations of the Company's Erlanger, KY office. Work activities include day-to-day supervision of all freight forwarding activities, and handling documentation and customer service issues related to imports and exports. This position reports to the Assistant Manager of Operations and is a first shift position. Essential Job Functions Customer Relationship Management Supervises daily operations for customers to ensure client satisfaction with the Company's services. Reports special circumstances, expedites, emergencies, etc. to Division Management and assists with resolutions. May participate in in-person and virtual meetings with customers to gather information and propose new services. Participates in improvement activities. Supervisory Responsible for supervising ~10 Logistics Specialists. Responsible for the day-to-day management of freight forwarding activities to ensure efficient allocation of resources and compliance with policies and procedures. Responsible for daily supervision of all freight forwarding activities to ensure compliance with policies and procedures. Supervises and delegates work assignments. Monitors and reviews work activities through daily observation and daily audits. Consults with management as needed. Activities include establishing policies, setting goals, handling day-to-day supervising activities, interfacing with customers, etc. Monitors and reviews employees' work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan; Assists staff with shipments as needed. Delegates and advises employees on work procedures and practices. Motivates, develops, and mentors employees for improved performance. Holds associates and team leads accountable for items out of standard. Responsible for monitoring and tracking the training of new associates. Responsible for keeping proper training records for each employee. Responsible for monitoring and tracking each associate's KPI and quality target. May attend outside meetings such as company group meetings, seminars, conventions and conferences for both information sharing and learning purposes. Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. May, at times, share information with customers and/or external consultants working on behalf of the Company. Responsible for ensuring all associates are trained in safety policies and procedures and ensuring the adherence to these policies and procedures. Responsible for tracking and reporting time and attendance in Paylocity. Logistics Management Controls document flow and work assignments to staff, including making necessary changes to specialists' account volume in cooperation with the Division Manager of the Erlanger office. Oversees input into computer programs. Oversees and supervises import/export procedures. Oversees Logistics Specialists' customer service performance in prompt response to questions, emails, reports and shipment tracking. Interfaces and negotiates with carriers, brokers and U.S. customs officials as needed. Supervises and controls import/export billing and accounting procedures including the overseeing of billing customers and the approval of the majority of all Profit & Loss sheets submitted to Accounting. Develops rate quotations import and export operations. Miscellaneous & Other Seeks constant improvement, more efficient and less expensive ways and means in work processes. Performs special projects and other miscellaneous duties as assigned by management. Follows up to complete any assigned work. Maintains high ethical standards in the workplace. Reports all irregular issues and problems to Division Manager for solution. Maintains good communication with Vice Presidents, Supervisors, staff members and outside contacts. Complies with all company policies and procedures. Responsible for maintaining a clean and safe working area. May be required to work overtime and weekends, including communicating with customers outside of standard working hours. Requirements: Bachelor's degree from four-year college or University or equivalent experience. Three to five years or related work experience which includes managing and supervising a freight forwarding office operation. This position requires the use of general office equipment, such as phones, computers, copiers, etc. Experience with Microsoft Office. Hazardous Materials Training and Certification may be required. Cargowise experience is preferred. A strong candidate for this position would demonstrate strong problem-solving skills, attention to detail, customer service, and dependability.
