FOODS TEAM LEADER- Hershey You are here:
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FOODS TEAM LEADER- Hershey
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FOODS TEAM LEADER Location:
Hersheypark
**Job Description:**
This position is responsible for leading and supervising staff and maintaining the operation of a HERSHEYPARK Food & Beverage Concession location during scheduled shifts. The position will be responsible for operating and supervising a concession location and will work directly with the Assistant Team Leaders at the location and will report up through the Concessions Building Supervisors. The position will oversee the daily operations relating to employee staffing, revenue operations and overall general concession location operations. The primary working time frame for the position revolves around the HERSHEYPARK season to include Spring, Summer and Fall seasonal operations. This position may also assist at other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).
**Job Functions:**
* Training and supervising employees to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions
* Overseeing and training staff on proper register and cash handling procedures and reporting issues with money bag/loan box variances as they arise
* Placing employees for their location at appropriate positions and ensuring that employees have the proper breaks, supplies and other operational items needed throughout their shifts
* Ensuring strict adherence to Child Labor Laws, and reporting any potential violations to their direct Supervisors
* Making sure that their location is open and then closes at the proper times established by business needs along with guidance from the supervisory/management team
* Monitoring stand appearance and operations (inside and outside); including the condiment and seating areas to ensure cleanliness and organization
* Monitoring food preparation and portion controls; including adherence to food safety standards and ensuring quality product in line with federal, state and company laws and policies
* Maintaining appropriate food production levels based on projected business and weather on a daily basis
* Maintaining equipment properly, and reporting problems with equipment to the appropriate supervisors and or maintenance staff during operations so that problems are corrected
* Handling both guest compliments and complaints, and be able to answer guest questions or to direct them to the appropriate source of information
* Performing other job related assignments and tasks as assigned
**Basic Qualifications:**
* Must be 16 years of age or older on the date of applying
**Additional Qualifications:**
* Must be certified or be able to pass an alcohol service class if 18 or older and working in a location that serves alcohol (RAMP Training
will be provided)
* Must be able to clearly communicate, read and write in English
* Must have reliable, steady transportation to and from work
* Must be self-motivated to complete tasks and be able to multi task while prioritizing job tasks and assignments
* Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
**Working Conditions:**
* Must be able to work a flexible schedule that includes Monday through Sunday (including Holidays) with shifts starting as early as 7am and ending as late as 1am, and must be able to work a minimum of two (2) weekends (Saturday and Sundays) each month
* Must be able to work a minimum of four (4) days and at least 32 hours per week during May, June, July and August
* Continuous employment from September to December is appreciated and shoulder season availability will be considered by management when considering applicants for promotion.
* Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)
* Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)
* Employee must provide proper footwear (black non-skid / non-slip sneakers)
**Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer**
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