Field Service Technician Location: Oak Grove, OR (Onsite with Client)
Type : Direct Hire
About Us: Kelly Engineering is actively seeking a qualified Field Service Technician to join our client's innovative team in Oak Grove, OR. Our client is a leader in manufacturing large complex equipment. This is an exciting opportunity for someone who enjoys making an impact and not feeling like just a number. It's an opportunity to be at the forefront of cutting-edge technology with a team that feels like family! You will have opportunities to grow both professionally and financially. This position will pay from $30-$35/hr with commission on top plus a full benefits package.
SUMMARY To promote and secure sales of field service maintenance, service agreements and replacement parts. To accurately consult and oversee installation, start-up and on-site repair of Company equipment. To train operators, electricians and maintenance personnel on proper procedures for operation and troubleshooting.
RESPONSIBILITIES Actively promote and secure sales of field service and replacement parts for previously commissioned machinery, upgrades or rebuilds not requiring re-engineering design.
Accurately oversee and consult customer on proper installation, startup, commissioning and be an active participant through final customer acceptance testing when requested.
Perform onsite consulting and repairs in scope of supply as defined in work instructions, which are based on customer Purchase order.
Make recommendations to customer for modifications and adjustments to machinery and/or systems to ensure proper operation and performance.
Consult, orientate and train mill personnel on operational criteria of the equipment used, with a focus on safety, performance and preventative maintenance.
Consult, orientate and train mill personnel on the proper methods to identify and request replacement parts for reordering purposes.
Promote company's commissioned products and service for continued operations (parts/machine upgrades/services). Participate in testing and inspection of new machinery /system in manufacturing process.
Generate leads for equipment sales earmarking potential engineering services required for replacement machines or major system upgrades.
Review customers inventory to ensure adequate supply for continued operations.
Support sales department when requested to promote future equipment system sales.
Support engineering and manufacturing departments by recording deficiencies that should be reviewed for potential refinement.
Communicate major problems encountered in the field in a "real time" method to engineering department to ensure criteria is addressed in an appropriate fashion i.e.; product liability, performance and warranty.
Maintain a working knowledge of new developments, techniques, and products in the industry.
Maintain and provide accurate and timely reports and adhere to corporate policy.
Education and/or Experience 5+ years of mechanical experience
Experience with customer facing roles – sales, customer service, field service, etc.
PLC knowledge
Previous experience traveling heavily both domestically and internationally very helpful
College or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations Current Driver's License and Valid US Passport with ability to travel both foreign and domestic up to 75% of the time. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
