Playing for What Matters Most - You! Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Bennettsville, SC. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits day one of being an IGT employee 12 paid holidays plus 2 floating holidays per year 3 weeks of paid vacation per year, prorated first year 401K with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Responsibilities The Field Service Technician maintains and services IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. Maintain equipment to promote continuous operation of IGT equipment. Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items. Deliver basic training to new Retailers or refresher/remedial training to Retailers performing procedures incorrectly, such as changing paper and ribbon. Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc. Qualifications Qualifications Education Required
High School Diploma or equivalent required.
Technical or I.T. related training or education is a plus.
Experience Required
2+ years of electronics, repair, field, or related industry experience.
Skills Required
Knowledgeable in electronics, data communications, or related area of expertise.
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods of time.
Demonstrate dexterity when working with tools and work with moving parts and electrical current.
May work at heights for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Keys to Success • Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
