The Role:
The Facility Services Training Manager will design, plan and deliver engaging, subject matter training programs for the Facility Services Department. The position will be responsible for leading comprehensive training programs that align with LVCVA goals and cultivate growth and development of the department's Ambassadors.
What You'll Do:
Keep in mind that this list is not all inclusive.
Develop Training: Create and implement training programs and initiatives to meet the department's performance goals, enhance safety and improve ambassador skills and competencies. Conduct training assessments to identify skill gaps and develop targeted training solutions. Create and maintain an annual training calendar, ensuring efficient resource allocation. Evaluate the effectiveness of training programs and make improvements as necessary. Stay updated on industry best practices and emerging trends in training and development, including emerging technologies and methodologies. Drive Improved Performance: Collaborate with other LVCVA departments/divisions to achieve optimal efficiencies and training development. Review and analyze Attendee and Show Management Survey results to modify and tailor training efforts that would lead to higher satisfaction scores. Analyze accident and injury reports to identify trends. In collaboration with the Safety team, address any findings within the training modules. Build and maintain relations with external training vendors and partners as needed. Administrative Responsibilities: Create, allocate, and manage the training budget. Balance organizational goals with financial constraints and report on training ROI. Maintain accurate records of training activities and provide regular reports to department management and the People & Culture department. What We're Looking For High School Diploma required, a bachelor's degree in a related field preferred Demonstrated experience of the equipment, products, methods, and tools utilized within the Facility Services department (cleaning products, cleaning equipment, proper procedures for setting/dismantling a room setup, forklift/cart operation etc.) Experience in analyzing processes for safe execution and training to that standard Proven experience with conducting training in a similar type of role Demonstrated leadership and team management abilities Excellent organizational, project management, and time management skills with the ability to adapt to change Knowledge of relevant legal and compliance regulations in local, state and federal guidelines Strong communication, presentation, and interpersonal skills Ability to write reports, budgets, business correspondence, and procedure manuals, as needed Working knowledge of Microsoft Office suite of products (Excel, Power Point, Word etc.) Proficiency in Learning Management Systems (LMS) and other training software preferred Knowledge of instructional design and adult learning principles Demonstrate commitment to valuing differences among individuals and being inclusive Ability to lift or maneuver regularly 25 pounds and occasionally up to 75 pounds Dexterity to reach, kneel, crouch, and climb The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
