Job Description:
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
We have an opportunity for an Expert Solution Architect (ServiceNow Platform) to join our talented team. The architect shall lead the platform DevOps team charged with supporting the enterprise wide ServiceNow implementations. The role requires development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Candidate works with platform support, ServiceNow, development teams, and vendors to resolve platform or application issues. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data.
Key Roles and Responsibilities include:
Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices.
Preparing and presenting client facing and internal deliverables that are technology related
Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Overseeing major version upgrades and installing patches
Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes.
Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
Information Technology Infrastructure Library (ITIL) V4 Managing Professional
Proven experience as the lead technical resource leading the development of solutions in client environments.
Experience in ServiceNow Cloud Platforms and architecture. Experience in the design and implementation of ServiceNow architecture, supporting software engineering and to maximize data processing, systems, building cloud compatible services and architecture and in operating and delivering in an Enterprise IT lifecycle.
Experience designing and building cloud compatible, service oriented, highly scalable, and web-enabled enterprise architecture.
Experience with continuous integration in and between ServiceNow modules and integrated applications.
Experience in Federal IT lifecycle management to include system security and auditing, data process and analytics, software development supporting methodologies and technology transitions.
Experience building and managing ServiceNow IT solutions which include integrating multiple ServiceNow or other cloud technologies.
Experience supporting ServiceNow integrations for Security, Risk and Compliance.
Experience supporting ServiceNow Customer Service with other supporting architectures and platforms.
Expertise in ServiceNow platform management, configuration management and implementation, custom development, infrastructure management and hosting; financial institution information technology security; and complying with Federal Government related rules and regulations, and industry standards.
Experience leveraging MID Servers for integration and automation.
In-depth understanding of database structure principles
Experience gathering and analyzing system requirements.
Knowledge of data mining and segmentation techniques
Experience with front end technologies (HTML, CSS, JS)
Experience with custom REST/SOAP APIs (webservices)
Experience with interfacing with systems inbound/outbound.
Experience with leading and managing developers.
Experience with leading code reviews, architecture reviews.
Extensive troubleshooting, root cause identification, and delivering solutions for platform issues.
Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
Hands-on experience with and demonstrated proficiency in UNIX shell scripting, Java Script, HTML, XML, AJAX, and python.
Familiarity with concepts related to CMDB, asset discovery, and integration with other external modules.
Experience with load testing tooling including jMeter, cloudRunner.
Required Experience:
6+ years of ServiceNow Development experience
Required Certifications:
ServiceNow Certified Systems Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Master Architect (CMA)
Desired Certifications:
ServiceNow Certified Technical Architect (CTA)
Our Expert Solution Architect (ServiceNow Platform) earns between $174,100 - $261,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Long Term Grants and Deferred Compensation
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
Weekly Hours:
40
Time Type:
Regular
Location:
Bothell, Washington
Salary Range:
$174,100.00 - $261,100.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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