Patient Service Representative - Medical Office Front Desk $1,500 Sign-On Bonus for External Candidates
Why UnityPoint Health? Commitment to our Team – We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members. Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. Answer their questions and provide non-medical information and/or direct to appropriate person or department. Answer telephone calls in a clear, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit. Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. Work independently and responsible for timely completion of assigned functions. Maintain regular and consistent attendance at work. Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. High School or Vocational School graduate. Mandatory Reporter certification, or obtained within 90 days of employment. Ability to demonstrate strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to understand and apply guidelines, policies and procedures. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds. Ability to work as a team member. Previous medical office experience preferred. Previous experience with an electronic health record or medical office software preferred. Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred. Knowledge of medical terminology, anatomy, and physiology preferred. Strong interpersonal skills. Strong computer skills. Strong verbal and written communication skills.
