Enrollment Director

JOB TITLE: Director of Enrollment Anticipated start date May 1, 2024DIVISION: Sylvan Learning Center Bryan - College StationREPORTS TO: OwnerGENERAL SUMMARYThe Director of Enrollment is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Director of Enrollment is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principal point of contact for the Franchisee.ESSENTIAL JOB FUNCTIONSEnsures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hoursManages the day-to-day operation of the CenterMeets sales and expense financial targetsMonitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performanceSelects, develops, motivates, and monitors Center staff; Conducts regular performance reviewsReviews all corporate communication and ensures communications flow to the Center's staffSupports Director of Education with ensuring good instructional managementConfers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolledPromotes financing options that meet the customer's needs and manages the application/closing processManages marketing and sales activities to drive new enrollmentsEstablishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizationsConducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes