Successfully and enthusiastically produce events from conception to completion. Responsibilities include providing outstanding customer service and organizing memorable events that meet quality expectations.Education and ExperienceMinimum of two years wedding or event experience required.Must be an efficient multi-tasker, highly organized, and detail oriented.Excellent communication and organizational skills; reading, writing, and oral proficiency in the English languageProficient if in Word, Excel, and PowerPointProficient in all social media channelsCustomer-service orientationDuties and ResponsibilitiesOperate and maintain a computerized system for responding, coordinating, and tracking sales enquiries, bookings and availability.Meet prospective clients for show-arounds for weddings, private and corporate functions.Ensure a prompt and professional response and follow-up to sales enquiries.Prepare weekly and monthly reports outlining the Business in the Books for the current and following years.Generate quotations for prospective bookings and timely follow-ups.Liaise with clients in relation to coordinating the intricate details of their events.Monitor, coordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event.Generate sufficient information for invoicing of events.To maximize resort revenue and guest satisfaction by ensuring the accurate and effective processing of conference bookings and private functions through effective key account management.Up-sell products and services throughout the event process to maximize revenue.Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details.Management of customer feedback including responding to guest problems and complaints relating to Weddings and Events.Take ownership for recurring challenges and ensure the issues are resolved.To schedule and attend weekly function and sales meetings.Liaise and maintain a relationship with other departments to ensure the effective, efficient, and smooth running of events.Assist in promotional and marketing activities as required.Assist with the development of brochures and sales/promotional materials.Assist with updates and postings to Social Media sites.Contribute to the preparation of annual sales and events targets.Attending workshops, exhibitions and promotional events where required.Work closely with other members of the events team. Provide support and leadership to relevant team members.Always provide the highest quality of service to the customer.Attend department meetings.Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee HandbookPerform all other duties as assigned by management.
