Job Description The Director of Growth Operations focuses on being the center of new logo growth for the network, collaborating with brand Growth Officers and key external partners. The role leverages creating and driving adoption and implementation of Salesforce, key reporting initiatives, and tools to maximize conversion.
This is a critical role, responsible for ensuring the Growth Officers have access to our best work across the network, support pitches in building systems to support backgrounding, RFPs, best practice sharing, case studies, ensuring sales process documentation adherence, tools infrastructure requirements and Salesforce business requirements. This leader has a key connectivity to global including, but not limited to, sharing best practices, vetting and conflict checks.
While not driving organic growth strategies etc, the role does include bringing the holistic understanding of the total state of our growth status and projections together.
Reporting to the Chief Growth Officer, Americas, this role is responsible for developing assessment management, content, process, and enablement. Short term the role reports to the Chief Growth Strategist in the Americas.
Responsibilities: Reporting Lead reporting function and set strategic vision for regular reporting Monitor and implement Salesforce adoption support (brands accountable for input) Set learning support for Salesforce training Ensure ops team is delivering the SF data hygiene plan External reporting partnership with RECMA, COMV, R3 Adhoc requests i.e. ELT Growth Overview Process core partner Vetting process Global ways of working Pipeline review process and weekly growth call Sales process in Salesforce (Merkury, Agyle, etc) Asset Management & Content Repository Stats & agency facts (quarterly) Ensure library of Pitch assets is of the highest of quality (quarterly refresh) Set format and standards for pitch assets Oversee & deliver quality assets across the media and support Merkle and Dentsu creative as selectively needed. Enablement Providing some limited pitch logistical support and pitch theater creation (Loaning out Associate to pitch teams for critical short-term needs). Lead enablement team to support Amers research and content needs (i.e. RFI/RFP database & first pass submissions) Q&A Database – Evernote, Sharepoint site, help design AI support needs and activation Coordinating Sales Enablement support. Owns the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business Qualifications Experience with sales and business development processes. Excellent interpersonal skills Excellent organizational skills Excellent communication skills Strong leadership skills Problem-solving abilities Proactive leader in identifying new meaningful ways to support the growth team Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail Proven track record of outstanding relationship engagement and managing multiple projects from scratch with multiple stakeholders Additional Information The anticipated base salary range for this position is $113,000-182,850. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com
About dentsu
Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
