Director, Customer Success
About Us:
We are a pioneering company focused on revolutionizing sales lead generation through cutting-edge technology. Since 2015, we've been at the forefront of providing real-time B2B search engine solutions, empowering sales teams worldwide to maximize revenue and effortlessly tap into their total addressable market using artificial intelligence. Our dedication to excellence has earned us recognition from industry leaders and numerous accolades, including being named one of Ohio's fastest-growing companies and consistently ranked among the top tech startups by LinkedIn. We pride ourselves on fostering a culture of inclusivity and innovation, where every team member has the opportunity to thrive and make a meaningful impact.
The Opportunity:
As a Director of Customer Success, you'll play a pivotal role in ensuring the success and satisfaction of our valued Mid-Market Accounts. Leading a dynamic team, you'll spearhead initiatives to drive growth, enhance product adoption, and strengthen customer relationships. Your responsibilities will include developing and executing retention strategies, fostering a culture of excellence, and serving as a bridge between our customers and leadership team to ensure alignment of goals and objectives.
Responsibilities:
Leadership: Recruit, mentor, and lead a team of dedicated Mid-Market Customer Success Managers, fostering a collaborative and high-performing environment.
Strategy Development: Develop and implement comprehensive retention and expansion strategies tailored to the needs of our Mid-Market customer segment, in collaboration with the VP of Customer Success.
Performance Management: Set clear objectives, KPIs, and targets for the team, ensuring alignment with overall company goals. Provide regular feedback and support to drive continuous improvement and achievement of targets.
Cross-Functional Collaboration: Facilitate seamless communication and alignment between customer success, sales, and executive leadership teams to optimize processes and maximize customer satisfaction.
Professional Development: Inspire and empower team members to reach their full potential through ongoing training, coaching, and career development opportunities.
Market Insights: Stay abreast of industry trends, customer needs, and competitive insights, providing valuable feedback to inform product roadmap and business strategy.
Skills and Qualifications:
Experience: 5+ years of progressive experience in a fast-paced Customer Success and Sales environment, with a proven track record of successfully leading teams and exceeding targets.
Leadership: Strong leadership and management skills, with the ability to inspire, motivate, and mentor team members to achieve excellence.
Communication: Exceptional communication skills, both verbal and written, with a keen ability to articulate complex ideas and build rapport with diverse stakeholders.
Analytical: Strong analytical and problem-solving abilities, with a focus on data-driven decision-making and continuous improvement.
Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a proactive approach to learning and adapting to new technologies and processes.
Education: Bachelor's degree in sales, marketing, business, or a related field.
Preferred Experience: Experience with Salesforce, Salesloft, and other relevant technologies is preferred. Prior experience in B2B SaaS, martech, or salestech industries is a plus.
Why Join Us:
At our company, you'll have the opportunity to work alongside talented individuals who are passionate about driving innovation and making a difference. We offer a supportive and inclusive work environment where your contributions are valued and recognized. Join us in shaping the future of sales lead generation and unlocking new possibilities for businesses worldwide.
Note: We are an equal opportunity employer and value diversity in our workforce. Visa sponsorship is not available for this position. Candidates must be authorized to work in the U.S.
Check out what our employees think about working with us here.
Employment Type: Full-Time
Salary: $ 71,000.00 197,000.00 Per Year
