Data Entry / Customer Service Rep

About Us : Daily Dot Art is a leading digital art and design company, committed to delivering visually stunning content and exceptional user experiences. Our mission is to foster a vibrant online community for artists and art enthusiasts worldwide. We are looking for a dedicated Customer Support Specialist to join our team and help us maintain high standards of customer satisfaction.
Job Description :
We are currently seeking a detail-oriented and customer-focused Data Entry / Customer Service Rep to join our team in San Antonio. The Data Entry / Customer Service Rep will play a critical role in maintaining accurate and up-to-date customer records and providing exceptional customer service and support to Daily Dot Art's customers. 
Job: Full time
Pay range:  $38,500 - $49,000 annually
Responsibilities: Perform data entry tasks, including updating customer information, order details, shipping addresses, and payment information, with a high level of accuracy and attention to detail. Respond to customer inquiries, requests, and concerns promptly and professionally via phone, email, and chat, providing accurate information and resolving issues to the customer's satisfaction. Assist customers with order tracking, delivery status updates, and product information, ensuring a positive and seamless shopping experience. Collaborate with cross-functional teams, including warehouse, shipping, and finance departments, to coordinate order fulfillment, resolve order discrepancies, and address customer-related issues or concerns. High school diploma or equivalent; college degree preferred. Proficiency in computer and software applications, including Microsoft Office suite (Word, Excel, Outlook) and data entry software. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Strong organizational skills and ability to manage multiple tasks and priorities in a fast-paced environment. Detail-oriented with a high level of accuracy and attention to detail in data entry and customer service tasks.