Position: Customer Support OfficerCompany: Delta Air LinesLocation: Charlotte, North Carolina, USJob Type: Full-timeSeniority: Associate LevelYears of Experience: 3
Job Description:As a Customer Support Officer at Delta Air Lines, you will play a key role in providing exceptional customer service to our passengers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all travelers. In this dynamic role, you will need to demonstrate confidence, independence, teamwork, and strong decision-making skills to excel in customer interactions.
Responsibilities:- Respond to customer inquiries via phone, email, and in person- Resolve customer issues and complaints in a timely and professional manner- Assist with booking, changing, or canceling flights for customers- Provide information on flight schedules, baggage policies, and other relevant details- Collaborate with other departments to ensure seamless customer experiences- Stay up to date on airline policies and procedures- Maintain accurate records of customer interactions
Requirements:- Minimum of 3 years of experience in customer service or a related field- Confident and independent personality traits- Strong teamwork and decision-making skills- Excellent communication and interpersonal skills- Ability to prioritize and manage multiple tasks efficiently- Willingness to work flexible hours, including weekends and holidays- Knowledge of airline industry practices and regulations is a plus
Benefits:- Training and professional development opportunities- Travel opportunities with discounted or complimentary flights- Parental leave for eligible employees- Competitive salary and benefits package- Embrace a culture that challenges norms and encourages bold thinking
Equal Opportunity Statement:Delta Air Lines is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified candidates to apply for this position regardless of race, ethnicity, gender, age, religion, disability, or sexual orientation. All applicants will be considered based on their qualifications and merit.
Deadline to Apply: May 31, 2024
Join Delta Air Lines and be a part of a team that values exceptional customer service and empowers employees to make a difference in the travel industry. Apply now to take your career to new heights!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
