Customer Support Manager

Job Description:

State Farm Insurance Cos. is seeking a part-time Customer Support Manager to join our team in Fort Worth, Texas. As an Associate Level position, we are looking for someone with at least 5 years of experience in customer support roles. The ideal candidate will be resourceful and adaptable, with strong people management and decision-making skills.

Responsibilities:- Manage a team of customer support representatives to ensure excellent customer service experiences- Develop and implement strategies to improve customer satisfaction and retention- Monitor and analyze team performance metrics to identify areas for improvement- Provide mentorship and support to team members to help them succeed in their roles- Handle escalated customer inquiries and complaints to ensure resolution in a timely and satisfactory manner- Collaborate with other departments to address customer issues and improve processes- Stay up-to-date on industry trends and best practices in customer service

Requirements:- At least 5 years of experience in customer support roles- Strong leadership and people management skills- Excellent communication and problem-solving abilities- Ability to work in a fast-paced environment and adapt to changing priorities- Proficiency in Microsoft Office and customer support software- Bachelor's degree in a related field preferred

Benefits:- Profit sharing opportunities- Gym membership reimbursement- Free food and snacks in the office

Working Environment:At State Farm Insurance Cos., we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our team members to think outside the box and bring new perspectives to the table.

Equal Opportunity Statement:State Farm Insurance Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.