Job Description:
Anthem is seeking a dynamic and driven Customer Success Specialist to join our team in Philadelphia, Pennsylvania. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our customers. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
Responsibilities:- Build and maintain strong relationships with clients to ensure their needs are met and their expectations are exceeded- Serve as the primary point of contact for customer inquiries, issues, and escalations- Collaborate with internal teams to address customer concerns and provide timely resolutions- Develop and implement customer success strategies to drive retention and expansion- Provide product demonstrations and training sessions to ensure customers are utilizing our products effectively- Analyze customer feedback and data to identify trends and opportunities for improvement- Serve as a voice of the customer within the organization, advocating for customer needs and priorities- Proactively identify opportunities to upsell and cross-sell additional products and services
Requirements:- Bachelor's degree in business, marketing, or a related field- 4 years of experience in customer success, account management, or a similar role- Resourceful and independent with the ability to work autonomously- Strong decision-making skills and the ability to manage relationships with a diverse range of customers- Excellent communication and interpersonal skills- Proven track record of meeting and exceeding customer expectations- Experience with CRM software and other customer relationship tools- Ability to thrive in a fast-paced, high-pressure environment
Benefits:- Paid overtime- Retirement plan- Vision insurance- Support employees in their personal and professional development
Equal Opportunity Statement:Anthem is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are looking to join a dynamic team in a supportive environment, we encourage you to apply for the Customer Success Specialist position at Anthem in Philadelphia, Pennsylvania.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
