Job Description:
Newell Brands is seeking a part-time Customer Success Specialist to join our team in Fort Worth, Texas. As an Associate level position, we are looking for someone with at least 3 years of experience in customer service or a related field. The ideal candidate will be resourceful, motivated, have strong analytical skills, and thrive on cooperation with colleagues and customers.
Responsibilities:- Act as the primary point of contact for customers, providing exceptional service and support- Proactively reach out to customers to ensure satisfaction and address any concerns or issues- Analyze customer data and feedback to identify trends and opportunities for improvement- Collaborate with internal teams to resolve customer issues and improve overall customer experience- Provide product recommendations and solutions to meet customer needs- Assist with onboarding new customers and training them on our products and services- Maintain accurate records of customer interactions and transactions- Ensure timely resolution of customer inquiries and complaints
Requirements:- Bachelor's degree in Business, Marketing, or related field preferred- Minimum of 3 years of experience in customer service or a related field- Strong analytical and problem-solving skills- Excellent communication and interpersonal skills- Ability to work independently and collaboratively in a team environment- Proficiency in Microsoft Office Suite and CRM software- Experience working in a fast-paced, deadline-driven environment- Detail-oriented and highly organized
Benefits:- Life insurance- Employee discounts- Free accommodation
Working Environment:At Newell Brands, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a collaborative and supportive work environment where employees can thrive and succeed.
Equal Opportunity Statement:Newell Brands is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Apply by the deadline of May 22, 2024.
Deadline to apply: May 22, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
