Customer Success Specialist

As a Customer Success Specialist at Ross Stores in Austin, Texas, you will play a crucial role in ensuring our customers have a positive experience while shopping with us. This part-time entry-level position is perfect for individuals who are driven and passionate about providing exceptional customer service.

Responsibilities:- Build strong relationships with customers by understanding their needs and resolving any issues they may have- Provide product recommendations and assistance with purchases- Communicate effectively with customers through various channels such as in-person, phone, and email- Collaborate with team members to brainstorm ideas for improving the customer experience- Collect feedback from customers to identify areas for improvement and make suggestions for new products or services

Requirements:- Strong problem-solving skills to address customer inquiries and concerns effectively- Ability to work well in a team environment to achieve common goals- Excellent communication skills to interact with customers and colleagues- Must be detail-oriented and organized when handling customer requests and transactions- High school diploma or equivalent

Personality traits:- Driven to succeed and exceed customer expectations- Passionate about providing top-notch customer service

Soft skills:- Strong problem-solving abilities to navigate customer inquiries and issues- Ability to collaborate effectively with team members to enhance the customer experience

Benefits:- Retirement plan- Paid overtime- Travel & spending expenses

Working environment:- Dedicated to understanding and exceeding customer expectations

Deadline to apply: May 23, 2024

Equal opportunity statement: Ross Stores is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.