Customer Success Manager - Work From Home

Rockwell Automation is seeking a highly experienced and motivated Customer Success Manager to join our team. This position is a part-time, work-from-home opportunity based in Indianapolis, Indiana. We are looking for a candidate with a minimum of 7 years of experience in customer success or a related field at a mid-to-senior level.

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and helping them achieve their goals. Your daily responsibilities will include but are not limited to:

- Developing strategies to foster customer loyalty and retention- Collaborating with cross-functional teams to address customer needs and issues- Providing product training and support to customers- Analyzing customer data to identify trends and opportunities for enhancement- Proactively reaching out to customers to gather feedback and ensure satisfaction- Monitoring customer usage and engagement metrics

To excel in this role, you must possess the following personality traits: reliability and resilience. Additionally, critical thinking and creativity are essential soft skills needed to succeed in this position.

In return, Rockwell Automation offers a range of benefits including employee discounts, parental leave, and vision insurance. Our working environment is focused on exceeding customer expectations and delivering delight in every interaction.

If you meet the requirements and responsibilities outlined above, we encourage you to apply for this position by the deadline of June 1, 2024.

Equal Opportunity Statement: Rockwell Automation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.