Exciting Opportunity to Lead and Grow: As a Full Time Customer Service Supervisor at Jetpack Shipping in Tallmadge, OH, you will play a pivotal role in ensuring customer satisfaction and team success. If you are passionate about providing top-notch service, leading a team to excellence, and being the face of our company, this is the job for you. You will have the chance to utilize your problem-solving skills and collaborate with a dynamic team to deliver exceptional service to our valued customers. Jetpack Shipping offers a competitive starting pay of $20 per hour, with opportunities for growth and advancement.
Bring your expertise and leadership skills to our team and make a real impact on our customers' experience. You will be offered great benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Apply now and join us in shaping the future of contract manufacturing and fulfillment!
A little about Jetpack Shipping JetPack Shipping is a leader in private label fulfillment and contract nutraceutical manufacturing. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals to add to our ever growing staff.
What does a Customer Service Supervisor do? As a Customer Service Supervisor at Jetpack Shipping in Tallmadge, OH, you will be responsible for overseeing a team of dedicated customer service representatives. Your role will involve ensuring that team members adhere to company standards, especially concerning service quality. By monitoring and reviewing interactions between representatives and customers, you will have the opportunity to provide valuable feedback and support to your team.
Your keen eye for detail will be crucial in identifying areas for improvement within customer service procedures, allowing you to make insightful recommendations to the Customer Service Manager. Join us in optimizing our customer service operations and delivering unparalleled service excellence to our valued customers.
What matters most To excel in the role of Customer Service Supervisor at Jetpack Shipping in Tallmadge, OH, candidates must possess a strong set of skills. The ideal candidate will showcase exceptional leadership abilities, with a proven track record in management and supervision. Excellent verbal and written communication skills are essential for effectively guiding and motivating the team.
A deep understanding of customer service procedures and principles is crucial, alongside exceptional organizational skills and attention to detail. The ability to tactfully resolve customer complaints while upholding a professional demeanor is key. Candidates should exhibit proficiency in coaching and mentoring team members, as well as a high level of proficiency in Microsoft Office Suite or related software.
While a Bachelor's degree is preferred, a minimum of three years of customer service experience is required, with previous supervisory experience being advantageous.
Our team needs you! If you think this job is a fit for what you are looking for, great! We're excited to meet you!
