Customer Service Specialist

Job Description:

Ford Motor in Phoenix, Arizona is seeking a hardworking and passionate Customer Service Specialist to join our team at the Associate Level. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to Ford Motor customers through various channels including phone, email, and in-person interactions.

Responsibilities:- Responding to customer inquiries and resolving issues in a timely and efficient manner- Providing product information and technical support to customers- Processing orders, returns, and exchanges- Collaborating with other departments to ensure customer satisfaction- Keeping accurate records of customer interactions and transactions

Requirements:- Minimum of 4 years of experience in customer service- Strong problem-solving and research skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize workload- Proficiency in Microsoft Office Suite- High school diploma or equivalent

Personality Traits:- Hardworking- Passionate

Soft Skills:- Problem-solving- Research

Benefits:- Gym membership- Travel opportunities- Training & professional development

Working Environment:At Ford Motor, we value our employees and recognize and reward based on performance and merit. We provide a supportive and inclusive working environment where employees can thrive and grow in their careers.

Equal Opportunity Statement:Ford Motor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 31, 2024

If you meet the requirements and are ready to take on this exciting opportunity at Ford Motor in Phoenix, Arizona, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.