We are in search of a capable Customer service representative - lead to join our experienced team at State of Wisconsin in Madison, WI.
Growing your career as a Full Time Customer service representative - lead is an unparalleled opportunity to develop valuable skills.
If you are strong in decision-making, communication and have the right drive for the job, then apply for the position of Customer service representative - lead at State of Wisconsin today!
Introduction
Use your leadership and customer service skills as a DMV Customer Service Representative - Lead with theDivision of Motor Vehicles (DMV), Motor Carrier Registration Unit! This position will be headquartered at the Hill Farms State Office Building at 4822 Madison Yards Way in Madison, WI. Benefits
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring
WisDOT is a great place to work. Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits ( health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here .
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability . Click here to learn more about how we apply these values in our work. Position Summary
This position is responsible for the analysis of issues for consideration in the administration of policies, plans, budgets, data processing development plans and special projects related to International Registration Plan (IRP), International Fuel Tax Agreement (IFTA), Unified Carrier Registration (UCR), Heavy Vehicle Use Tax (HVUT) intra-state operating authority, and insurance filings . Also, this position provides technical assistance and information to the public, law enforcement agencies, and courts to promote compliance.
This position directs the daily operations of unit employees, participates in the development, interpretation and implementation of policies and procedures, oversees unit training and audit functions, monitors unit performance, prepares weekly section production reports, and resolves internal and external customer issues. Salary Information
This position is in schedule-range 02-15. The starting pay for this position is $27.96/hr, plus excellent benefits . Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. Job Details
WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
This position may require occassional travel on an indepdendent basis throughout the United States to attend trainings and conferences. Most travel will be voluntary.
Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, Wisconsin residency is not required. However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice. Qualifications
Qualified applicants will have experience with all the following: Experience using customer service skills i.e. Identifying resolving customer problems, answering questions, processing transactions, etc. Experience interpreting and applying laws, regulations, policies, procedures, or other complex documents. Experience in a high-volume customer service contact center (contacting customers via phone, email, or chat).
In addition to having all the above, well qualified applicants will have experience with one or more of the following: Experience coordinating, assigning, and reviewing work of other staff members Experience establishing work schedules Formal or informal leadership experience or experience with projects related specifically to DMV Experience providing training to new employees or to employees requiring additional training Experience resolving conflict amongst team members How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here . For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here . The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com . For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Deadline to Apply
The deadline to apply is 11:59 PM on Thursday, September 7, 2023.
Benefits of working as a Customer service representative - lead in Madison, WI:
? Company offers great benefits
? Professional Development Opportunities
? Advantageous package
? Remote Work opportunity
