Customer Service Representative

Full job description CUSTOMER SERVICE REPRESENTATIVE Minuteman Press, the world's largest and top-rated commercial print, marketing and design franchise is seeking candidates for a position as a Customer Service Representative in our Norwich, CT location. This is a full-time position that primarily involves assisting our customers via telephone, email, and in person at our office with their print, mailing, promotional and design projects.
You will be responsible for taking and entering orders into our proprietary management software, which we will train you how to use. Duties will also include, but are not limited to: advising customers on their projects, job quoting, customer correspondence through the order and proofing processes, invoicing and processing payments, filing, and assisting with various operational tasks across the shop as needed.
Minimum qualifications required for consideration:
Previous experience in a fast-paced customer service environment. Excellent communication skills, both verbal and written. High organizational competence with ability to multitask effectively. Exceptional attention to detail. Strong data entry and basic math skills. High level of proficiency with Microsoft Office (Word, Excel & Outlook). Professional appearance and attitude. Bilingual in Spanish or other languages is a plus but not required. Any previous printing and/or graphic design experience is a plus but not required. We will train the right person. For the right candidate, this is a position with room to grow as industry and company experience is gained. Especially for someone with a demonstrated interest in marketing and/or sales.
We have a fast paced, exciting work environment and are dedicated to providing exceptional service to our valued customers, so more than anything we need someone who is enthusiastic and enjoys working with people.
We are looking for a team player with a great attitude and strong work ethic. If you feel you have what it takes to be a part of our winning team, please submit your resume and cover letter (optional but strongly encouraged) to .
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
401(k) 401(k) matching On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Commute:
Norwich, CT 06360 (Required) Ability to Relocate:
Norwich, CT 06360: Relocate before starting work (Required) Work Location: In person