Direct Hire - Customer Support Representative Location: Mentor, Ohio Shift: 1st shift M-Th 8 AM - 5 PM, Fri 8 AM - 4 PM Salary: $45,000 - $52,000 per year + Quarterly Bonus! Benefits starting Day 1, 3 weeks PTO, 10+ paid holidays & 401k This role offers a fantastic opportunity to be directly hired into a supportive and dynamic team, where you can play a significant role in driving the satisfaction and growth of our customer base. If you are passionate about delivering excellent customer service and eager to contribute to a team's success, we would love to hear from you
Job Summary As a Customer Support Representative I, you play a pivotal role in generating revenue by facilitating the relationship between the company and its customers. You are tasked with obtaining orders through understanding customer needs, solving problems, providing technical information, and developing accounts. This role requires close cooperation with technical inside/outside salespeople and other team members to grow existing customer bases and create new customers while enhancing overall customer satisfaction.
Essential Duties and Responsibilities Customer Engagement
Answer inbound phone calls to assist current and prospective customers.
Initiate outbound calls to inform accounts of new products, promotions, and purchasing opportunities.
Provide detailed product information based on customer needs and technical product capabilities.
Offer solutions tailored to customer requirements.
Account Management Open customer accounts by recording accurate information and obtaining necessary documents for verification.
Process orders received via phone or EDI from current and prospective customers.
Monitor order status and inform customers of any changes in order specifications.
Customer Service Answer questions about products, prices, availability, or credit terms.
Manage all aspects of order entry, invoicing, and acknowledgments.
Update and maintain customer records.
Provide a professional service level in all communications.
Product and System Knowledge Obtain knowledge of the company's products, services, and technical capabilities.
Become proficient in the company's operating system to perform daily functions and tasks.
Problem Resolution
Work with customers to resolve issues (RMA, billing, shipping, credit).
Maintain open dialogue with sales team to ensure any problems are fully addressed.
Support Functions Respond to sales requests from social media sites.
Provide marketing support.
Additional Responsibilities:
Perform other duties as assigned.
Qualifications Education and Experience: This is an entry-level position. However, prior experience in customer support or sales is beneficial.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to navigate and utilize company operating systems efficiently.
Customer-oriented disposition.
Team player with a cooperative spirit.
What You'll Get: Eligible for Medical, Dental, Vision Insurance as of Day One
Employer Paid Life and Disability Insurance
HSA with Employer Contributions
401(K) Retirement Plan with Company Match
Employee Wellness and Assistance Programs
Paid Maternity/Paternity Leave
Paid Time Off
10 Paid Company Holidays
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
