Customer Service Representative

Natural Essentials, Inc. DBA Bulk Apothecary is a growing company that specializes in providing high-quality raw materials, essential oils, and other basic cosmetics to customers around the world. We are committed to providing our customers with the best possible products and services, and we are looking for talented and experienced Customer Service Representative to join our team in our warehouse/distribution center.



Role:
Serves customers by providing product and service information; resolving product and service problems. Responsibilities: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Work Hours: Hours are Monday through Friday 8:00 am to 4:30 pm. Great benefits are available after 90 days, including paid holidays, paid time off, plus we offer medical coverage that has $0 deductibles, $0 co-pays, and many no cost prescriptions under the plan!
Flexible unpaid time off is available after 30 days of employment. 
Candidates must be authorized to work in the United States. Natural Essentials, Inc. is an equal opportunity employer and shall not discriminate on the basis of race, color, religion, national origin, gender, age, sex, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information or any other basis protected by applicable law.