ChildServe is looking for a Customer Service Operations Coordinator to provide administrative support to our staff, families and visitors. The ideal person will be energetic, have excellent organizational skills, and have experience in customer service.
Schedule: Full-Time (30 hrs/week): Monday – Friday, 7:30am – 1:30pm
What You'll Do: Retrieve, sort, and distribute all incoming and outgoing U.S. and interoffice mail.Maintain the postage machine, order supplies, and call for maintenance as needed.Greet and identify needs of visitors and provide exceptional guest service when interacting with families, visitors, and staff.Answer a multi-line telephone and route the calls as appropriate.Monitor the security system on assigned doors and the weather radio and make necessary alert calls. Assist with emergency procedures as needed.Receive and process organizational faxes coming into the ChildServe Center fax machine and coordinate petty cash.Assist the ChildServe merchandise store by working with vendors and staff in receiving and distributing purchased merchandise.What You'll Need: HS Diploma, Associate of Arts or Business Administration degree preferred.Minimum of one year of administrative experience preferred.Ability to communicate effectively and professionally in reading, writing, and speaking the English language.This position is subject to COVID-19 safety requirements. Specific requirements will be discussed during the interview process. Why ChildServe? ChildServe has earned the title of Top Workplace every year since 2014. Here's why employees love working here:
Our work matters. We partner with families to help children with special healthcare needs live a great life. We're not your average non-profit. We serve more than 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind. Our team rocks. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children. Our learning never stops. As a non-profit dedicated to innovation, we're proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe. We believe we our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued, and all feel safe and welcome. We're moving forward together. Experts across multiple disciplines work together to help kids get the best care possible. ChildServe is an Equal Opportunity Employer.
